|Address:||40 Marcus Clarke St, Canberra ACT 2601, Australia|
|Phone:||+61 2 6156 3783|
|Working:||7AM–4PM 7AM–4PM 7AM–4PM 7AM–4PM 7AM–4PM 8AM–4PM 8AM–4PM|
Horrible service experience today!!! Would make sure that I will tell everyone i know ( and even dont know of this!). We are from Sydney and included a trip in Patissez as part of our weekend getaway in Canberra with family members visiting from overseas. It was our first visit and definitely the last! We went to Marcus Clark branch - no waiting staff upon our arrival so our family looked for couple of tables which are vacant, settled ourselves in & shortly a staff member went over to us and started wiping tables clean & provided us with a menu whilst having nice conversation about our day thus far. A few seconds later, as we were looking at the menu, I was confronted by an irritate and rude customer asking for her phone and bag and accusing us of occupying their table "apparently" - quite shocked and surprised with this as we have no idea what she was talking about, when a Patissez staff approached us & informed the stupid customer that she was actually the one who took the customers stuff. Then, next thing that happened was we were asked by the resto staff to vacant the table ( really!) which we diplomatically did with every intentions of making the most of our visit when really we could have chosen to stay as obviously it is poor front house issue and not ours. As we were making our way to the corner side of the resto, this stupid customer kept carrying on about how rude we were taking their table that I had to firmly correct her as her arrogant demeanour implies to (other patrons present) that we did something shameful! With this, the Patissez staff asked our family to leave which is absolutely terrible and quite embarassing! What a way to create first impression! Lost a group of customer today Patissez but word of mouth can have domino effect ... Never again!
If only I had of read the lower reviews I would have known what to expect. Service is shocking. Unfortunately I have to give 1 star as there is no option for 0. There were 5 of us that ordered drinks and food in which the waitress repeated our order back to us. After waiting for 45 minutes we asked where our order was. We were told that the drinks had not been sent through and that they would make them straight away. A few minutes later we also asked about the food order, we were told it wont be long... 20 minutes later we received 2 of our 5 meals.. after 10 minutes we asked where the rest of the meals were and they had not been sent through either.. as we had no time to wait for the meals to be made we had to leave. The one coffee that was ordered was cold. Disgusting service and there was no apology at all for the huge inconvenience that had been caused. The compensation was they would not charge us for everything!! LOL they didnt charge for the food we did not get... Definitely cannot recommend this place.
My brothers soccer team and the rest of the family went to get some food after the game. We were very exited for the freaky shakes . The first time we went there it was great they were quick and the food was good. But the second time was a different story. I order the strawberry cheese cake thicksake and it tastes like yogurt just yogurt and nothing else it didnt have everything they said it would have on it which is disappointing I know that the majority of the soccer team and my family didnt finish it.since there were so many of us at the restruant they started to put reserved tables to stop us from sitting down and one person working there would shout out the orders and roll his eyes because we took up the whole place.
I loved the coffee and milkshake but when I received the bill for my food I was shocked. I ordered sourdough and avo (which isnt specifically listed with a price on the menu) and got one slice of bread and a tiny slice of avocado. They charged $4 for the avo and a solid $5 for one slice of sourdough, plus a 10% Sunday surcharge. In comparison to the other dishes we ordered it seemed highly overpriced, so we asked the manager about it and all we got was "well avocado is really expensive and I have to pay my staff". Fair enough but this certainly doesnt justify $10 for one slice of avo on toast. We wont be back.
Thank you for the excellent excellent service and food! Went in today for the freak shake Id heard so much about. Saturday afternoon with four boys, 6 month, 5 years, 8 and 12 years. Although you were a chef down, you seated us promptly, found space for the pram, saw the desperation in my eyes when you told me it was a 30 min wait for food. You served me coffee and our freak shake in minutes keeping the boys at bay and food within ten minutes. Excellent chips and cheeseburgers kept kids and mum/ Aunty happy. Thank you so so much. Boys loves freak shakes. I loved you kind kind service!
Great shakes however poor service experience. They served a so called Gluten Free friendly shake with pretzel dust on the cream and on the plate. After bring to their attention they took it away and obviously had just taken off the cream at the top and redid and still left pretzel dust on part of the shake. Their glasses for water are also so disgusting they are starting to get a yellow tinge to them and werent cleaned very well at all.
My husband and I went in for lunch today. The staffs forgot to place our order and we ended up waiting 40minutues for our meal. There was no sincere apology, no discount to compensate for our time that was wasted. Very unprofessional service and the food itself was also pretty disappointing too. We do not think we will visit again.
Friendly staff, great atmosphere, food looked amazing, my burger lacked a bit of seasoning (but I think thats individual preference), plus there was an ample supply of salt, pepper and cutlery on the table. Great for Pokemon players- pokestop around the vicinity. Will go back to try out something from the breakfast menu.
Dreadful. Went for breakfast on Sunday morning at 8.30am. We were the first to order. The cook turned up 20 mins after we ordered. We waited for a further 40 mins . When i enquired they lost our order. The staff were dismissive at best. I will never return and it is the most over rated place i have ever been too.
My freak shakes go to place in Canberra. The place gets too crowded which goes to show. I like the takeaway food too, but probably would order burgers and chips instead of salad next time. The salad looks a bit too sad for the price I paid for. But the freak shakes always makes up for it.
Best freak shakes EVER. If you dont know what a freak shake is think milk shake on steroids. The preztella (not sure if I spelled it correctly) is amazing. Nutella and pretzels doesnt sound great but belive me it is. Fun and laid back Patissez is a great place to get something to eat.
If youre a black coffee drinker lime me youll love the fact that Pâtissez makes your long black at a temperature that is ready to drink! Theres also a nice range of stuffed donuts. The jam donut is good, but make sure you ask for it to be heated slightly else itll come out cold.