|Address:||324 Benjamin Way, Belconnen ACT 2617, Australia|
|Phone:||+61 2 6251 8200|
|Working:||8AM–10:30PM 8AM–10:30PM 8AM–10:30PM 8AM–10:30PM 8AM–12AM 9AM–12AM 9AM–10:30PM|
As a former employee of Max Brenner Belconnen during their store opening a few years ago now, I find it quite disappointing and irritating to return to the store to find that the initial high standards of customer service, overall cleanliness and presentation of the chocolate bar have now dropped to an all time and embarrasing low. A member of head office at the time of my employment once said to me "Once a customer has walked through the doors of this store we have a maximum of 30 seconds to great them with a smile and a greeting, because that is how long it takes for someone to walk in, take a look and walk out again. If in that time we havent greeted them it isnt good enough" I dont know where that simple standard of customer service has gone, as when I walked up to the counter to place an order this evening I was merely glanced at by a soul man behind the register who did not say a word while I politely asked for my order. The same man who for the whole 45 minutes or so while I was in the store walked past numerous dirty tables and customers with with nothing more than a sulk and a slouch. No smile, no greeting literally nothing from this guy when he brought our order to the table either. I am not normally one to leave negative comments on a business page, however I do believe in customer feedback and constructive criticism. Unfortunately I wont be returning to Max Brenner Belconnen anytime soon. I would much rather the extra travel time to the New Acton or Kingston Foreshore stores where the cleanliness and service is at a reputable standard and staff that actually smile and ask if you would like to order.
My experience last night with my friend and daughters was terrible and totally unacceptable. It took 50mins til we started to get our food. Usually drinks should come first no they came very last and they didnt know what drink was made to tell us who it was for. Our food came separately like 20mins apart so we couldnt eat together. We asked for salted caramel milkshake but got a milky tastin drink that i didnt drink and my friend ended up throwing up. Very slow service no one new what they were doing and the staff need to be trained how to make and serve food in a timely manner they were all over the place! What a waste of money. I should of got a refund. I definitely will not be going back there and would not recommend anyone else to either!
Oh for the love of chocolate!!!! This place has never disappointed where chocolate delights are concerned. However I had to knock out a star where service and cleanliness is concerned. We had to get our tables wiped down twice and we were still sticky .... way too sticky after that. If you are ready to ignore sticky!!!!! Then this place is a perfect for you.
Whenever Ive had a takeaway hot chocolate it tasted very weak and close to just warm milk. 3rd strike tonight, the hot chocolate is below average and wont bother to go complain, as every other time I have had attitude from staff. Not worth the money at all, even with the food which dont get me started on... let me just say hair in food is just not tolerated.
The chocolate is seriously delicious but the place is almost always dirty and service is beyond mediocre. Waited 25 minutes for a milkshake, served 15 minutes after my friend got her coffee. Was told "its just coming" three times before it actually did, had to go up to the counter myself to get it made. Docket had been sitting there for ages.
The produce is better than the service (2017 easter eggs are amazing imo). Staff are friendly but there does not seem to be proper procedures in places to keep the area clean and nice - and Im not even talking about the high turn over times when its impossible. I feel this is a failure of management and training.
Every time i come here the tables are never cleared, staff are extremely slow and theres a 20-40minute wait on deserts. Even when the cafe is half empty. You have to come and request for your table to be cleared and it seems nobody has the ability to multitask. Strongly advise new management.
Very Disappointed, i confirmed my order twice and yet still got the wrong thing. Staff was extremely rude and slow not a great service. When i asked for my right thing they told me i was wrong. Ive been a customer for 4 years very disappointed and wont be going back.
The last few times I have been here it has been really busy. The noise seems to bounce around the cafe. Prices are average, and I have found that service can be rather slow at times.
Staff were a bit confused about dairy-free options, I ended up getting the Vegan hot chocolate which was so rich, it tasted like they melted a whole block of dark chocolate into it.
Always slow service, staff slow at clearing tables and tidying up. Perhaps understaffed but this has always felt a poor cousin to better run Brenner stores in Sydney by comparison.
Mildewy smell - like old milk - greets you as you walk past. The service is slow, the tables are usually cluttered and dirty. The coffee is average. The hug mugs arr cute though.
Not happy went there few years ago was great but now its turned out uncleanness and the furniture worn-out my fav mint hot chocolate was tasteless mint. I wont be returning.
Got a Italian thick hot chocolate thinking it would be rich it tastes kinda watery yet still thick? Didnt bother drinking it as I wanted something very chocolaty
Bit of a hit and miss with this place. good most of the time but had an experience where it took an hour for something to come out. high worker turnover rate
Calorie excess heaven. Long waits though, and an unfortunate tendency for obnoxious and smoking teenagers to congregate on the outdoor seating.
the white chocolate mocha was nothing to write home about, but the hot chocolate was good and so was the strawberries with dipping sauce
The service is soooo bad! Been here a few times and have had drinks take 30min plus and have had drinks missed on 3 for 3 occasions.
Overpriced and unbelievably slow service. 20mins waiting for a hot chocolate! Did they have to grow the cocoa beans?
Slow service, cold food ~ no ambience whatsoever. At least a 20 minute wait on a Sunday afternoon. Give it a miss!
The worst service I have ever had anywhere!!!!!!! Staff were rude and it took 45 mins to get a millshake!
So understaffed. Out of alot of products. Dark hot chocolate tasted like a weak milo.
Food is usually good, but the service is slow and grumpy. Usually quite dirty.
Coffee is very good. .
Staff very rude, very disappointed wont be coming back for sure.
Coffee is terrible but chocolate is nice. Very slow service.
Melted choc hot shots for kids are great. Awesome bubka!
Food okay. Loooove the mexican chilli hot chocolate.
hot chocolate is too sweet, their coffee is nice
Somewhat high prices, but quite delicious!
The desert pizza was actually pretty good.
Good food, quick service but high price.
Love theirs Italian hot chocolate
Chocolate Fondue for 2 is great!
Delicious hot chilli chocolate
Good place for small treats.
Try the mint hot chocolate.
I much prefer Koko Black.